How to Evaluate AI Automation ROI

What to assess Choose a specific repeatable process and measure its current volume, time per case, error rate, and escalation rate. A vague goal such as “use AI” cannot be evaluated.

How to apply it Prototype with a representative sample. Measure time saved after human review, not just raw model response time. Include the cost of model usage, integration, monitoring, and maintenance.

Operational considerations Watch for errors that create downstream work. For sensitive decisions, the cost of a bad result may outweigh minutes saved.

Next step A small pilot with a stop condition gives you evidence before you automate a larger workflow.